Shipping policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Processing Time:

a. Order Processing: All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

b. Order Confirmation: You will receive a confirmation email or WhatsApp or SMS with tracking information once your order has been processed and shipped.

2. Shipping Rates & Delivery Estimates:

a. Shipping Methods: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. Shipping rates and delivery estimates will vary depending on the shipping method selected and the destination address.

b. Delivery Timeframe: Delivery estimates are provided at checkout and are based on the shipping method selected and the destination address. Please note that delivery times may vary depending on external factors such as carrier delays, customs clearance, and unforeseen circumstances.

3. Shipping Destinations:

a. Domestic Shipping: We currently ship to addresses within Asian Regions, like India.

b. International Shipping: We also offer international shipping to select countries. Please refer to the shipping options available at checkout for a list of eligible countries and shipping rates.

4. Shipping Confirmation & Tracking:

Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for the tracking information to be updated in the carrier's system.

5. Customs, Duties, & Taxes:

Import Duties & Taxes: International orders may be subject to import duties, taxes, and customs clearance fees, which are levied once the package reaches its destination country. These charges are the responsibility of the recipient and are not included in the shipping cost or the order total.

6. Shipping Policy Changes:

Updates: We reserve the right to update, modify, or change our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.

2. Exchange Policy

We understand that certain situations may require an exchange. Our exchange policy is designed to be fair and customer-friendly while maintaining quality standards.

Eligibility for Exchange:

  • Products that are damaged, defective, expired, or incorrectly delivered are eligible for exchange.

  • The request for exchange must be raised within 7 calendar days from the date of delivery.

  • The item must be returned in its original condition, unused, and in its original packaging with all labels, tags, and invoices intact.

Exchange Process:

  • To initiate an exchange, please contact our support team at info@bakerandbaker.co.in with the order number, a description of the issue, and photographic evidence (Necessary).

  • Our team will review your request and provide instructions for returning the item.

  • Once the returned item is received and inspected, a replacement product will be dispatched, subject to stock availability.

Non-Exchangeable Items:

  • Products that show signs of use or damage not due to our error.

  • Customized, made-to-order, or perishable products.

  • Items returned without original packaging, labels, or proof of purchase.

8. Contact Us:

If you have any questions about our shipping policy or need assistance with your order, please contact us at email info@bakerandbaker.co.in or call us on +917770020605

By placing an order with us, you acknowledge and agree to abide by the terms of our shipping policy.

Thank you for shopping at Baker & Baker.