शुल्क वापसी की नीति

Effective Date: January 1, 2025

Last Updated: January 1, 2025

No Cancellation, Refund or Return Policy

At Baker & Baker, we are committed to providing our customers with high-quality products and exceptional service. As part of our commitment to transparency and fairness, we would like to outline our refund and return policy:

1. Cancellation Policy:

At Baker & Baker, we aim to process and dispatch your orders as quickly as possible to ensure timely delivery. Due to our fast order processing system, we do not accept cancellations once an order has been confirmed. Please read the details of our cancellation policy below:

1. No Cancellations After Order Confirmation

  • Once an order is placed and confirmed on our website, All orders are processed within 1-2 business days after payment confirmation.

  • Due to the nature of our operations and the time-sensitive handling of orders, we do not allow cancellations under any circumstances after confirmation.

2. Why We Do Not Accept Cancellations

  • Our inventory and order management systems are automated, and products are quickly moved into packaging and shipping.

  • In many cases, products may be custom-packed, perishable, or subject to strict quality control, which prevents us from restocking or reusing them once prepared for shipment.

  • Cancellation requests may lead to wastage, logistical delays, and affect overall customer service efficiency.

3. Exceptions (If Any)

We encourage our customers to review their cart carefully before placing an order. However, in rare cases, we may consider exceptions under the following conditions (only if applicable to your business):

  • Duplicate Orders: If you have accidentally placed the same order multiple times, contact us immediately at info@bakerandbaker.co.in or call us at +917770020605.

  • Payment Errors: If your payment was processed incorrectly or charged twice due to a technical issue.

Note: Exceptions are evaluated case-by-case and must be reported within 24 hour of order placement. Approval of any cancellation is solely at the discretion of Baker & Baker.

4. Important Points to Remember

  • Orders cannot be canceled once shipped or dispatched.

  • Orders placed during special sales, promotions, or discounts are strictly non-cancellable.

  • Customized or made-to-order items are non-cancellable under all circumstances.

2. No Refunds:

1. Scope: This policy applies to all purchases made through Baker & Baker website, https://bakerandbaker.co.in/

  • We do not offer refunds on any purchases made through our website unless the product is defective or damaged upon receipt.
  • All sales are final, and refunds will not be provided for change of mind, buyer's remorse, or dissatisfaction with the product.

2. Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact us within 7 days of receiving your order.
  • Evidence: To be eligible for a refund or replacement, you must provide photographic/video evidence (unboxing video) of the defect or damage.
  • Once we have reviewed your claim, we will issue a refund or send a replacement product at no additional cost to you.

3. We take pride in the quality of our products and strive to ensure they reach you in perfect condition. However, in the rare event that you receive a damaged product, we are here to help.

To be eligible for a refund:

  • You must share a clear unboxing video or images showing the damage.

  • The request must be submitted within 48 hours of delivery.

  • Upon verification of the damage, we will initiate a refund process.

Once approved, the refund will be processed and credited to your original payment method within 7 working days.

For any assistance, feel free to contact our customer support.

4. Exchanges (if applicable):

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. (Read Shipping and Exchange Policy)

5. Exceptions:

  • Certain products may be exempt from our no refund policy, such as perishable goods, personalized items, or digital instruments. These exceptions will be clearly stated on the product page.

3. Return Shipping:

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect.

  • Return requests must be made within 7 days of receiving the product.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

Non-returnable items:

  • Products that have been used or altered.

  • Perishable goods, customized items, or digital items. (if applicable).

To initiate a return, please contact us at info@bakerandbaker.co.in with your order number and reason for return. Our team will guide you through the process.

Need Help?

If you have questions about your order or believe a cancellation request is valid under an exception, please contact us immediately:

📧 Email: info@bakerandbaker.co.in
📞 Phone: +91-7770020605
🕒 Support Hours: (Monday to Saturday from 10:00 AM to 06:00 PM)

Office hours may vary on public holidays, festivals, or special occasions. Please contact us in advance for any urgent requirements. Our team will be happy to assist you in any way we can.

Thank you for shopping at Baker & Baker.